Refund & Return Policy
Simple, fair, and transparent. Know exactly when and how you’re protected.
All software license keys and digital products sold on thesoftsolution.com are covered by our 30-day refund guarantee. We first attempt to resolve any issue by providing a valid replacement key before processing a refund.
- License key is invalid or does not activate
- Key was already used at time of delivery
- Key expired before your purchase date
- Product incompatible with your OS (per stated requirements)
- Requested within 30 days of purchase
- Key has been successfully activated or redeemed
- Refund requested after 30 days of purchase
- Issues caused by your device, OS settings, or third-party conflicts
- Change of mind after successful delivery
- Product used and then returned
Our 400+ IT services — including remote installation, software activation, configuration, and troubleshooting — are covered by a 7-day service guarantee from the date of delivery.
- Service was never attempted or delivered
- Issue remains completely unresolved after our team’s intervention
- Refund requested within 7 days of service date
- Service was charged but could not be performed due to our limitations
- Service was successfully completed and confirmed
- Issues arising from system changes made after service completion
- Refund requested after 7 days of delivery
- Failure due to incompatible or unlicensed third-party software
- Customer unavailability during scheduled service window
- Email us at support@thesoftsolution.com with the subject line: “Refund Request – Order #XXXX”
- Include your order number, product or service name, and a brief description of the issue you experienced.
- Our team reviews your request within 24–48 business hours and will first offer a replacement key or re-attempt the service.
- If unresolved, your refund is approved and processed to the original payment method within 5–10 business days.
The Soft Solution — Soft Solution International SMC-Private Limited (SECP ID: 0339597) — reserves the right to deny refund requests that show signs of abuse, misuse, or fraudulent activity. Repeated refund requests from the same customer may be reviewed on a case-by-case basis.
All sales of successfully activated digital products are final. Refund timelines may vary slightly for international transactions processed via Payoneer, Stripe, or other third-party payment gateways beyond our control.
This policy is subject to change without prior notice. The most current version is always available at thesoftsolution.com/refund-policy.